Please Note: You must call in for the 2nd QA for every installation
Post-Installation Steps:
Once the install is complete, call the office for the 2nd QA.
Ensure you have sent all signals, including:
All keypad signals
2-way voice verification
Installation Checklist:
Did you enter all of your zones into Orion?
Did you complete the install?
If incomplete, request a Service Ticket.
Did you leave yard signs and stickers?
Was there any added or removed equipment?
If so, is the representative aware of the changes? What are the changes?
Existing Equipment:
If any existing equipment was used:
Did you replace the batteries on existing sensors?
If so, what kind and how many were used?
Was the equipment sourced from your warehouse or provided by the representative?
IMEID and Equipment Verification:
Provide the 15-digit IMEID radio number.
Verify the equipment in your app and confirm it is correct.
This will be depleted from your inventory.
Final Steps:
Once Sales Support has reviewed the account with you, please hand the phone to the customer for the 2nd QA Closing Call.
